Thank you for shopping with The Wish Store. To ensure we deliver the highest quality, untouched luxury jewellery pieces to our community, we maintain an uncompromising standard of hygiene and safety.
Please read our policy carefully before completing your purchase, as placing an order constitutes full agreement to the terms outlined below.

1.⁠ ⁠Absolute No-Return & No-Exchange Policy

At The Wish Store, we curate premium, high-quality jewelry collections. To maintain absolute hygiene standards and ensure the predictability of our boutique operational model, every purchase made on our website is strictly a Final Sale.

 Hygiene & Safety: We guarantee that every piece of jewelry delivered to our customers is brand new, pristine, and untouched. For health and safety reasons, we cannot accept any pieces back into our inventory once they have been delivered. 

 No Cancellations or Modifications: Once an order is processed and handed over to our courier partners, it cannot be canceled, recalled, or modified.

 No Adjustments: We do not offer refunds, returns, or exchanges for "change of mind," style preferences, or incorrect sizing choices.

2.⁠ ⁠Transit & Delivery Policy

The Wish Store takes immense care in securely packaging your jewelry to ensure it leaves our facility in flawless condition. Damaged or Defective Items: In the rare event that an item arrives structurally broken or defective due to transit, we will gladly ship an identical replacement piece at no extra charge.

 Replacement Only: To ensure complete protection against forced or fraudulent returns, we do not offer cash refunds or store credits under any circumstances, only direct product replacements. 

 Reporting Window: Any transit damage must be reported to our customer care team with clear photographic evidence within 24 hours of the delivery timestamp provided by our courier.

3.⁠ ⁠Limitations of Liability & Fraud Prevention

The Wish Store shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products. 

 Post-Delivery Damages: Our liability for the structural integrity of the jewelry terminates once the initial 24-hour delivery verification window closes. We are not liable for damages caused by improper handling, accidental breakage, or normal wear and tear (such as the gradual aging of gold plating) after the unboxing process is complete.
 

4. Verification Clause

All inventory is rigorously inspected and documented under quality control cameras prior to shipping. We reserve the right to deny a replacement claim if the submitted evidence shows signs of intentional alteration, physical force, or post-delivery tampering.

 5. Force Majeure

The Wish Store is not liable for delays or failures in delivery performance resulting from causes beyond our reasonable control, including but not limited to postal strikes, natural disasters, or global supply chain disruptions.